SHIPPING & DELIVERY
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are the carriers best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order through quote requests to the specific carriers.
Orders typically ship the same day they are placed or the following business day. Estimated delivery time assumes orders are placed before 12:00 noon (EST / GMT-5). Orders placed on Friday through Sunday will not be processed until the following Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.
The charges for shipping are calculated by the chosen carrier during checkout. You will be charged this rate (based on weight) + a $5.00 packaging and handling fee. We offer USPS (Post), FedEx, and UPS as shipping carriers. Special carriers and or conditions will be considered.
International Customers: We ship to all countries that are legally allowed. The buyer is responisble for any duties, taxes, or customs fees occurred in shipping our products. We do not collect VAT/PST/GST/Taxes prior to shipment -- you will be responsible for these charges upon delivery.
RETURNS & REPLACEMENTS
Products may be returned for up to 30 days after date of receipt for any reason. Such products will be subject to a 10% restocking fee. Products must be in "like-new" condition and in original packaging. No refund will be issued for products that are not in "like-new" condition. Buyer is responsible for return shipping costs. Shipping costs to the buyer are non-refundable. No returns on special order products.
Please contact our customer service prior to returning the merchandise. Be sure to insure your return shipment appropriately as we cannot be responsible for damage during shipment.
Please allow 10 to 14 days for the processing of your return.
LIMITED WARRANTY
All products are warranted to be free from defects in materials or workmanship for 2 years from the date of purchase (with the exclusion of battery products which have a three-month warranty). Within this period, Cognisys Inc. will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation costs in both directions. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs. This warranty is not transferable, it is valid only for the original purchaser.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL COGNISYS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Cognisys, Inc. retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.